Transforming the Shopping experience with Monoprix mobile app
Client
Monoprix
Expertises
Development
Life cycle
UX/UI Design
In retail, customers now expect speed and autonomy. So Monoprix wanted to offer a new shopping experience that combined digital convenience with in-store efficiency.
The goal was a complete mobile solution that simplifies every step of the customer journey, from online ordering to in-store payment. In addition, it had to include a modern, accessible loyalty program. As a result, Monoprix needed one app that adapts to different ways of shopping, with fast and scalable technology behind it.
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Overview
We developed a complete mobile app in React Native, in line with Monoprix’s technology ecosystem. We chose this setup because it ensures long-term performance and maintainability. In particular, the app offers three major features for customers:
- Optimized online ordering: users order their groceries, pay in advance and pick up their order in store whenever it suits them.
- Smart queue-skipping: shoppers scan items in store with the app. Then they pay quickly at dedicated checkouts.
- Digital loyalty program: finally, a digital loyalty card gives full access to benefits, discounts and personalized offers, at any time.
The new app gives customers more autonomy in store and cuts waiting time significantly. At the same time, the accessible, personalized loyalty program strengthens engagement. Overall, the solution positions Monoprix as an innovative player in phygital retail, where technology and customer experience create everyday value.