{"id":12792,"date":"2026-03-03T14:45:33","date_gmt":"2026-03-03T14:45:33","guid":{"rendered":"https:\/\/www.tapptic.com\/?post_type=case_study&#038;p=12792"},"modified":"2026-10-13T14:30:57","modified_gmt":"2026-10-13T14:30:57","slug":"procedures-de-maintenance-en-realite-augmentee-visant-a-ameliorer-lefficacite-des-techniciens","status":"publish","type":"case_study","link":"https:\/\/www.tapptic.com\/fr\/case-studies\/procedures-de-maintenance-en-realite-augmentee-visant-a-ameliorer-lefficacite-des-techniciens\/","title":{"rendered":"Comment la RA aide les \u00e9quipes de Veolia \u00e0 travailler 40\u00a0% plus vite"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12792\" class=\"elementor elementor-12792 elementor-12528\">\n\t\t\t\t<div class=\"elementor-element elementor-element-719e5c1 e-con-full e-flex wcf-starter-animations-none e-con e-parent\" data-id=\"719e5c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e4f0510 elementor-absolute elementor-widget elementor-widget-wcf--floating-elements\" data-id=\"2e4f0510\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"wcf--floating-elements.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf--floating-elements\">\r\n\t\t\t                <div class=\"floating-element wcf-live-anim- elementor-repeater-item-4f89941       \">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/02\/decor-hero-right.svg.png\" alt=\"decor-hero-right.svg\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t                <div class=\"floating-element wcf-live-anim- elementor-repeater-item-1feea5d       \">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/02\/decor-hero-left.png\" alt=\"decor-hero-left\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6cc476f4 e-flex e-con-boxed wcf-starter-animations-none e-con e-child\" data-id=\"6cc476f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-17da8b40 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"17da8b40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e2ba06 wcf-t-animation-char wcf-starter-animations-none elementor-widget elementor-widget-wcf--title\" data-id=\"3e2ba06\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_text_animation&quot;:&quot;char&quot;,&quot;text_duration&quot;:1.2,&quot;text_stagger&quot;:0.04,&quot;text_translate_x&quot;:50,&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;aae_text_trigger&quot;:&quot;on_scroll&quot;,&quot;text_delay&quot;:0.15,&quot;text_translate_y&quot;:0,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"wcf--title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"wcf--title\">Comment la RA aide les \u00e9quipes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dfcfe7d wcf-t-animation-char wcf-starter-animations-none elementor-widget elementor-widget-wcf--title\" data-id=\"2dfcfe7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_text_animation&quot;:&quot;char&quot;,&quot;text_duration&quot;:1.2,&quot;text_stagger&quot;:0.04,&quot;text_translate_x&quot;:50,&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;aae_text_trigger&quot;:&quot;on_scroll&quot;,&quot;text_delay&quot;:0.15,&quot;text_translate_y&quot;:0,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"wcf--title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"wcf--title\">de Veolia \u00e0 travailler 40\u00a0% plus vite<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dda1e85 e-con-full elementor-hidden-mobile e-flex wcf-starter-animations-none e-con e-child\" data-id=\"7dda1e85\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-724fa13e wcf-starter-animations-none elementor-widget elementor-widget-wcf--image\" data-id=\"724fa13e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf-image-animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"wcf--image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf--image\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"40\" height=\"64\" src=\"https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/02\/Arrow-Down.png\" class=\"attachment-full size-full wp-image-9023\" alt=\"\" \/>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24c254ff e-con-full e-flex wcf-starter-animations-none e-con e-parent\" data-id=\"24c254ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div data-speed=\"0.85\" class=\"elementor-element elementor-element-2d104da6 elementor-widget__width-inherit elementor-widget elementor-widget-wcf--theme-post-image\" data-id=\"2d104da6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"wcf--theme-post-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"wcf-f-image-wrapper\">\r\n\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/03\/veolia-case-study.png\" class=\"attachment-full size-full wp-post-image\" alt=\"Veolia case study\" srcset=\"https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/03\/veolia-case-study.png 1920w, https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/03\/veolia-case-study-300x169.png 300w, https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/03\/veolia-case-study-1024x576.png 1024w, https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/03\/veolia-case-study-768x432.png 768w, https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/03\/veolia-case-study-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57301f4e e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"57301f4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-41cab0a5 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"41cab0a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5330f529 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"5330f529\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Client<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78d8f430 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"78d8f430\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Veolia<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74cd5634 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"74cd5634\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e88b6e7 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"1e88b6e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Expertises<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76c95be wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"76c95be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Strat\u00e9gie<\/span><\/p><p><span style=\"font-weight: 400;\">D\u00e9veloppeur front-end<\/span><\/p><p><span style=\"font-weight: 400;\">Tests<\/span><\/p><p><span style=\"font-weight: 400;\">Design UX\/UI<\/span><\/p><p><span style=\"font-weight: 400;\">Maintenance<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4d1211 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"c4d1211\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-227ea1ce wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"227ea1ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Veolia g\u00e8re des infrastructures industrielles complexes en Belgique. Ce projet avait un seul objectif : simplifier et moderniser les proc\u00e9dures de maintenance des chaudi\u00e8res industrielles sur plusieurs sites de Veolia. <\/p><p>&nbsp;<\/p><p>Avant tout, l&rsquo;objectif \u00e9tait de remplacer un manuel papier volumineux de 300 pages par des instructions intuitives en r\u00e9alit\u00e9 augment\u00e9e (RA). Ainsi, la nouvelle application mobile permettrait de r\u00e9duire les erreurs humaines et d&rsquo;am\u00e9liorer consid\u00e9rablement l&rsquo;efficacit\u00e9 des techniciens sur le terrain. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5be2a9 e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"5be2a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-32a82d91 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"32a82d91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-500491ea wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"500491ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>01<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-494e4b62 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"494e4b62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aper\u00e7u<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dd68e03 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"4dd68e03\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8374cf0 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"8374cf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"font-weight: 400;\">Le d\u00e9fi : passer de manuels statiques \u00e0 des op\u00e9rations dynamiques<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b8acce0 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"4b8acce0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les techniciens de terrain de Veolia s&rsquo;appuyaient sur des manuels papier volumineux (<i>draaiboek<\/i>) pour effectuer l&rsquo;entretien complexe des chaudi\u00e8res. Par cons\u00e9quent, lors d&rsquo;interventions o\u00f9 le temps \u00e9tait compt\u00e9, ils devaient sans cesse comparer les instructions papier avec les machines elles-m\u00eames. <\/p><p>&nbsp;<\/p><p>Ils ont notamment d\u00fb faire face \u00e0 trois d\u00e9fis :<\/p><ul><li><b>Manque d&rsquo;efficacit\u00e9 des processus :<\/b> comme les techniciens devaient tout recouper manuellement, les proc\u00e9dures essentielles prenaient plus de temps.<\/li><li><b>Risque op\u00e9rationnel :<\/b> des proc\u00e9dures complexes, comportant plusieurs \u00e9tapes, devaient \u00eatre ex\u00e9cut\u00e9es avec une grande pr\u00e9cision, souvent dans des conditions de stress.<\/li><li><b>Adaptabilit\u00e9 limit\u00e9e :<\/b> de plus, les processus papier fig\u00e9s ne permettaient pas de s&rsquo;adapter facilement \u00e0 diff\u00e9rents sc\u00e9narios op\u00e9rationnels.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4d0e0b e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"d4d0e0b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0c0a914 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"0c0a914\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4f3335 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"d4f3335\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>02<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb2f94 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"abb2f94\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La solution<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-037d90a e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"037d90a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcae6d6 wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"bcae6d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"font-weight: 400;\">Guidage spatial destin\u00e9 aux techniciens de terrain<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0afb2fa wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"0afb2fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>C&rsquo;est pourquoi Tapptic a d\u00e9velopp\u00e9 une application mobile de r\u00e9alit\u00e9 augment\u00e9e sous Unity, optimis\u00e9e pour les appareils Android compatibles avec ARCore. Ainsi, les instructions de maintenance s&rsquo;affichent directement dans le champ de vision du technicien. <\/p><ul><li><b>Instructions spatiales :<\/b> les codes QR appos\u00e9s sur les chaudi\u00e8res servent de rep\u00e8res spatiaux. L&rsquo;application superpose ainsi les instructions num\u00e9riques avec pr\u00e9cision sur les composants physiques. <\/li><li><b>Interface contextuelle :<\/b> des annotations visuelles, des mises en \u00e9vidence et des cadres de r\u00e9f\u00e9rence guident l&rsquo;attention du technicien. En d&rsquo;autres termes, elles indiquent exactement o\u00f9 regarder et quelle action effectuer ensuite. <\/li><li><b>Bifurcation adaptative des sc\u00e9narios :<\/b> les flux conditionnels s&rsquo;adaptent \u00e0 la situation en temps r\u00e9el. Par cons\u00e9quent, les techniciens suivent le parcours appropri\u00e9 pour chaque sc\u00e9nario, en fonction de la logique op\u00e9rationnelle en vigueur. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-486ee236 e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"486ee236\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64a43c40 elementor-widget__width-inherit wcf-starter-animations-none elementor-widget elementor-widget-wcf--image\" data-id=\"64a43c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf-image-animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"wcf--image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wcf--image\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/08\/veolia_case_studies_tapptic.jpg\" class=\"attachment-full size-full wp-image-12530\" alt=\"Veolia case study on AR app\" srcset=\"https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/08\/veolia_case_studies_tapptic.jpg 1920w, https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/08\/veolia_case_studies_tapptic-300x169.jpg 300w, https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/08\/veolia_case_studies_tapptic-1024x576.jpg 1024w, https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/08\/veolia_case_studies_tapptic-768x432.jpg 768w, https:\/\/www.tapptic.com\/wp-content\/uploads\/2026\/08\/veolia_case_studies_tapptic-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-472a0ab e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"472a0ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-784d03f e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"784d03f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-019cb1e wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"019cb1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>03<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4cd87d wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"a4cd87d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Le r\u00e9sultat<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7056828 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"7056828\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-543b81e wcf-starter-animations-none wcf-t-animation-none elementor-widget elementor-widget-text-editor\" data-id=\"543b81e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;,&quot;wcf_text_animation&quot;:&quot;none&quot;,&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En r\u00e9sum\u00e9, cette solution a transform\u00e9 l&rsquo;entretien complexe des chaudi\u00e8res en un processus interactif et adapt\u00e9 au contexte :<\/p><p>&nbsp;<\/p><p><b>R\u00e9duction de 40 % de la dur\u00e9e des interventions :<\/b> gr\u00e2ce \u00e0 des processus simplifi\u00e9s, les op\u00e9rations sur le terrain ont ainsi gagn\u00e9 consid\u00e9rablement en rapidit\u00e9.<\/p><p>&nbsp;<\/p><p><b>R\u00e9duction du risque d&rsquo;erreur humaine :<\/b> les instructions \u00e9tant spatiales et les flux de travail conditionnels, les proc\u00e9dures complexes sont plus faciles et plus s\u00fbres \u00e0 mettre en \u0153uvre en situation de pression.<\/p><p>&nbsp;<\/p><p><b>Toutes les proc\u00e9dures essentielles r\u00e9unies dans une seule interface :<\/b> enfin, plusieurs manuels d&rsquo;utilisation sont d\u00e9sormais regroup\u00e9s dans une seule et m\u00eame application mobile intuitive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61cfed32 e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"61cfed32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5e793582 e-con-full e-flex wcf-starter-animations-none e-con e-child\" data-id=\"5e793582\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;wcf_enable_cursor_hover_effect_text&quot;:&quot;View&quot;,&quot;wcf-animation&quot;:&quot;none&quot;,&quot;wcf_enable_horizontal_scroll&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47128670 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"47128670\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf-animation&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/www.tapptic.com\/fr\/case-studies\/monoprix\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Monoprix\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"arolax-theme arolax-wcf-icon icon-wcf-arrow-left1\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.tapptic.com\/fr\/case-studies\/monoprix\/\" >\n\t\t\t\t\t\t\tMonoprix\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fad271f e-con-full e-flex 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Belgique. Ce projet avait un seul objectif : simplifier et moderniser les proc\u00e9dures de maintenance des chaudi\u00e8res industrielles sur plusieurs sites de Veolia. &nbsp; Avant tout, [&hellip;]<\/p>\n","protected":false},"featured_media":13690,"template":"elementor_header_footer","class_list":["post-12792","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Maintenance en r\u00e9alit\u00e9 augment\u00e9e : \u00e9tude de cas Veolia - Tapptic<\/title>\n<meta name=\"description\" content=\"Maintenance en r\u00e9alit\u00e9 augment\u00e9e : d\u00e9couvrez comment Tapptic aide les techniciens de Veolia \u00e0 travailler plus vite sur des infrastructures industrielles complexes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tapptic.com\/fr\/case-studies\/procedures-de-maintenance-en-realite-augmentee-visant-a-ameliorer-lefficacite-des-techniciens\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maintenance en r\u00e9alit\u00e9 augment\u00e9e : \u00e9tude de cas Veolia - 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