{"id":12425,"date":"2026-08-14T11:16:11","date_gmt":"2026-08-14T11:16:11","guid":{"rendered":"https:\/\/www.tapptic.com\/case-studies\/audit-mobile-de-lapplication-et-feuille-de-route-strategique-pour-stib-mivb\/"},"modified":"2026-10-13T13:50:53","modified_gmt":"2026-10-13T13:50:53","slug":"audit-mobile-de-lapplication-et-feuille-de-route-strategique-pour-stib-mivb","status":"publish","type":"case_study","link":"https:\/\/www.tapptic.com\/fr\/case-studies\/audit-mobile-de-lapplication-et-feuille-de-route-strategique-pour-stib-mivb\/","title":{"rendered":"Audit mobile de l\u2019application et feuille de route strat\u00e9gique pour STIB-MIVB"},"content":{"rendered":"\t\t
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Audit de l\u2019application mobile et feuille de route strat\u00e9gique <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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pour la STIB-MIVB<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Client<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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STIB-MIVB<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Expertises<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Audit d’application mobile<\/p>

Strat\u00e9gie en mati\u00e8re de produits et de technologies<\/p>

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Le plus grand r\u00e9seau de transports urbains de Belgique repose sur deux applications mobiles. Pr\u00e8s de 400 000 personnes les utilisent chaque mois. Les usagers s\u2019en servent pour planifier leurs trajets, recevoir des alertes en temps r\u00e9el et acheter leurs titres de transport. Ils y g\u00e8rent aussi leur carte MOBIB, la carte sans contact belge pour les transports publics. <\/p>

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Avant de poursuivre ses investissements, la STIB-MIVB a demand\u00e9 un audit ind\u00e9pendant des deux applications. En r\u00e9sum\u00e9, elle souhaitait disposer d’une base solide et \u00e9tay\u00e9e par des donn\u00e9es concr\u00e8tes pour ses futures d\u00e9cisions d’investissement. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Aper\u00e7u<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Le d\u00e9fi : transformer la complexit\u00e9 en clart\u00e9<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les deux applications avaient beaucoup \u00e9volu\u00e9 depuis leur lancement. Les \u00e9quipes avaient chang\u00e9, les priorit\u00e9s aussi, et les besoins d’int\u00e9gration ne cessaient de cro\u00eetre. La STIB-MIVB avait donc besoin d’un regard ind\u00e9pendant sur l’\u00e9tat de chaque plateforme. Elle voulait aussi conna\u00eetre les options r\u00e9alistes pour les faire \u00e9voluer. <\/p>

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Tout d’abord, nous avons audit\u00e9 les applications iOS et Android en m\u00eame temps, avec la m\u00eame m\u00e9thode. Nous avons aussi travaill\u00e9 pour d’autres op\u00e9rateurs de transport, notamment TEC<\/a> et Brussels Airlines. Ainsi, cette exp\u00e9rience a \u00e9largi l’analyse au-del\u00e0 du code. <\/p>

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L’audit a \u00e9valu\u00e9 six domaines pour chaque plateforme. Il s’agit de l’architecture, la qualit\u00e9 du code, la s\u00e9curit\u00e9 et la r\u00e9silience, les tests, les performances et la documentation. Chaque note \u00e9tait \u00e9galement associ\u00e9e \u00e0 des constatations sp\u00e9cifiques et \u00e0 des estimations de l’effort requis. <\/p>

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Nous avons ensuite class\u00e9 les r\u00e9sultats par niveau de gravit\u00e9. Chacun a re\u00e7u une estimation de l’effort n\u00e9cessaire. Nous en avons ensuite tir\u00e9 une feuille de route des am\u00e9liorations class\u00e9es par ordre de priorit\u00e9 pour les deux plateformes. <\/p>

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Nous avons \u00e9galement formul\u00e9 des recommandations en mati\u00e8re de gouvernance et de m\u00e9thodologie. Gr\u00e2ce \u00e0 elles, la STIB-MIVB sait comment structurer ses futures pratiques de d\u00e9veloppement et d\u2019\u00e9valuation. Elle ne se limite donc pas \u00e0 une liste de points \u00e0 am\u00e9liorer. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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02<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Trois voies pour la prochaine \u00e9tape de l’\u00e9volution<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Tapptic a d\u00e9fini trois pistes d’action. Nous avons ensuite \u00e9valu\u00e9 chaque option selon l’effort requis, les risques et l’impact \u00e0 long terme. <\/span><\/p>

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01 \u2014 CONTINUER<\/b><\/b>S\u2019appuyer sur l\u2019architecture et le mod\u00e8le de d\u00e9veloppement actuels. Puis apporter des am\u00e9liorations cibl\u00e9es l\u00e0 o\u00f9 c\u2019est le plus utile. Il s\u2019agit du niveau d\u2019intervention imm\u00e9diat le plus bas. Toutefois, \u00e0 mesure que la port\u00e9e du produit s\u2019\u00e9largit, les contraintes de d\u00e9veloppement s\u2019accroissent.<\/span><\/p>

02 \u2014 \u00c9VOLUTION<\/b><\/b>Traitez les domaines prioritaires sur les deux plateformes. Cette approche r\u00e9duit les risques et am\u00e9liore la stabilit\u00e9. Elle permet aussi de faire \u00e9voluer les fonctionnalit\u00e9s durablement, sans refonte compl\u00e8te.<\/span><\/p>

03 \u2014 TRANSFORMER<\/b><\/b>Passez \u00e0 une architecture modernis\u00e9e, con\u00e7ue pour \u00e9voluer \u00e0 long terme. C\u2019est la voie \u00e0 suivre si le p\u00e9rim\u00e8tre du produit s\u2019\u00e9largit fortement. C\u2019est aussi le cas si une refonte majeure de l\u2019UX est pr\u00e9vue en parall\u00e8le.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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03<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Le r\u00e9sultat<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Au final, la STIB-MIVB est pass\u00e9e de l\u2019incertitude technique \u00e0 une vision structur\u00e9e et chiffr\u00e9e des deux plateformes. Elle dispose aussi de trois pistes d\u2019avenir cr\u00e9dibles. Nous avons traduit ces conclusions en termes op\u00e9rationnels : risques hi\u00e9rarchis\u00e9s, charge de travail par sc\u00e9nario et options strat\u00e9giques claires. <\/p>

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Tapptic a su allier une expertise technique approfondie \u00e0 une mod\u00e9lisation des efforts et \u00e0 une approche strat\u00e9gique. Ainsi, un environnement mobile complexe s’est transform\u00e9 en une base claire pour la prise de d\u00e9cision. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tVeolia\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tRBFA\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Audit de l\u2019application mobile et feuille de route strat\u00e9gique pour la STIB-MIVB Client STIB-MIVB Expertises Audit d’application mobile Strat\u00e9gie en mati\u00e8re de produits et de technologies Le plus grand r\u00e9seau de transports urbains de Belgique repose sur deux applications mobiles. Pr\u00e8s de 400 000 personnes les utilisent chaque mois. Les usagers s\u2019en servent pour planifier […]<\/p>\n","protected":false},"featured_media":13697,"template":"elementor_header_footer","class_list":["post-12425","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nAudit d'applications mobiles : \u00e9tude de cas STIB-MIVB - Tapptic<\/title>\n<meta name=\"description\" content=\"Audit des applications mobiles de la STIB-MIVB : d\u00e9couvrez comment Tapptic a analys\u00e9 les applications iOS et Android, \u00e9valu\u00e9 les risques techniques et d\u00e9fini trois axes strat\u00e9giques.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tapptic.com\/fr\/case-studies\/audit-mobile-de-lapplication-et-feuille-de-route-strategique-pour-stib-mivb\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Audit d'applications mobiles : \u00e9tude de cas STIB-MIVB - 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